ESSENTIAL MAINTENANCE PLAN

Cursa Managed IT Services

Cursa IT Solutions Essential Maintenance Plan includes the following management & support.

Unlimited Remote Support (Reactive based support calls, reacting to basic monitoring system notifications)
Free Callouts (to locations based within 50km of Cursa head office, to a single designated office location
Instant Ticket logging System (Email: helpdesk@cursa.com.au)
Purchasing Assistance (Hardware & Software)
Annual Technology Plans (to detail what the current situation is, beneficial upgrades and hardware replacement schedules)
ISP Management (maintaining current ISP, dealing with ISP in case of problem with internet)
Web Host Support (if hosting is with Cursa)
3rd Party Vendor Management (for all technology devices covered in the plan)
Router Management
Antivirus Management
VPN Management
Asset Lifecycle Management
Asset Reporting (if client requires information about their asset’s)
Windows Server security, service and critical updates. (within Business hours only, service packs, feature packs are also included)
Backup Monitoring (if provided by Cursa or an agreed upon product under Cursa’s Terms of conditions) (must be able to send emails from the software automatically)
Application Patching within Business hours (on LOB applications, agreed upon during contract)

PROFESSIONAL IT CONSULTANCY

Business IT Solutions for ALL Gold Coast & Brisbane Businesses

Our Professional IT Team work closely with you and your business to deliver a superior Service and ensure that ALL your IT needs are met. We are renowned for our ability to deliver affordable solutions across a wide scope of services. Contact Us today and find out what Cursa can do for you!!!

Projects, Reviews, News & More

Keep up to speed with everything from Cursa IT Solutions.

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